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Thank you for contacting Carter Products. We receive a large volume of e-mail daily, and try to answer all questions in a timely manner. However to respond adequately to each customer, replies can be lengthy and thus the response time for new questions can be as long as two working days depending on volume.

You will receive a response; however e-mail should not be used for urgent matters that require more timely attention. Please call toll free 888-622-7837 and talk to one of our customer service representatives for immediate response. Customer service lines are open from 8am to 5pm Eastern Standard Time, Monday thru Friday except for Holidays.