Warranty

Carter Products stands behind the products we build and sell. We have been in business since 1929 and throughout our existence; we have offered superior products backed by excellent service. We maintain a repair facility and offer fast turnaround.

We warrant products to be free of defects in material and workmanship. Should warranty replacement or repair be required, call Carter Products toll free at 888-622-7837 for a required Return Goods Authorization (RGA) number prior to shipping product. The customer pays for shipping of the product to Carter Products. We will replace or repair the product in accordance with the Terms and Conditions of our warranty as explained in the Terms and Conditions section of the support menu.

Our warranty will not apply if our products have been abused or improperly used or installed, have been damaged due to negligence in transportation and handling, have the original identification markings altered or removed, or if the goods show attempted service by anyone other than Carter's authorized personnel.