Terms & Conditions


Unless otherwise stated on the face of an invoice, all prices are FOB Grand Rapids, Michigan, and payment terms are 30 days net. Any tax on the sale or manufacture of the goods shall be Buyer's responsibility. All amounts not paid when due shall incur a late charge of 1.5% per month to the extent allowed by law, and otherwise at the highest rate allowed by law. All prices are stated in U.S. dollars.


Seller is not liable for delays for reasons outside of Seller’s control, including fire, flood, accident, government interference or transport delay. After the goods are delivered to the carrier, all risk of loss, damage or destruction will be borne by Buyer. If goods are missing or damaged on delivery, Buyer shall so note on the bill of lading and promptly notify and enter a claim against the carrier. If goods are shipped via United Parcel Service and Buyer notes goods are missing or damaged on delivery, Buyer will contact Seller immediately after notifying the UPS driver. Seller will start a tracer with UPS in the case of missing product or file a claim with UPS for damaged goods. 


Most instock good are typically shipped within 1 to 3 days of the reciept of the order, not including weekeneds and holidays. All orders recieved after 3pm will not be processed until the following business day. We are not open or shipping on Saturday, Sunday or most holidays, and orders placed on these days will not be processed until the following business day. Due to order volume or specility of products ordered your order may take longer than the typical 1-3 days for processing. In cases of out of stock items or delayed items we will make every effort to phone or email you with the delay time and your card will not be processed until shipment is initiated. If you have any questions or need priority shipping, please contact Carter directly M-F 8am to 4:30pm EST.   


Seller warrants that all goods will be free of defects in materials and workmanship and will conform to specifications furnished to Buyer. This warranty shall apply for thirty (30) days after delivery for all products except for Z-Laser and LGL products which are warranted for a period of twelve (12) months from time of delivery. Hollow Roller lasers fall under our standard (30) day warranty. Written notice of claimed defect must be given to the Seller prior to the expiration of the applicable above warranty time frame. No warranty claim may be made for goods further processed by Buyer resulting in a change of the goods’ characteristics or dimensions. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ANY AND ALL OTHER WARRANTIES AND LIABILITIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. This express warranty may be supplemented by a separate express written warranty given by Seller from time to time with respect to specified goods. Seller’s express warranty shall not apply if the goods (i) have been abused or improperly used or installed. (ii) have been damaged due to negligence in transportation or handling, (iii) have had the original identification markings altered or removed, or (iv) show evidence of attempted service by anyone other than Seller’s authorized personnel. If the goods include the Flip-Pod™ Vacuum Piece-Part Holding System, Buyer understands that the correct functioning of the Flip-Pod System is dependent on the adequacy of the user’s vacuum system and stable, non-porous pod panel material. Seller may advise regarding these factors, but ultimately it is the customer’s responsibility to ensure proper implementation.


Seller does not represent or certify that its products are compliant with federal, state or local laws pertaining to occupational safety and health.  This would include, for example, the Occupational Safety and Health Act, the Michigan Occupational Safety and Health Act and other similar statutes or ordinances, as well as their implementing regulations. Buyer will be responsible for complying with all such laws and regulations, and will defend, indemnify and hold harmless Seller from and against any loss or damage resulting from or relating to Buyer's failure to comply with such laws or regulations.


In the event of any failure of the goods to conform to the above described warranty, Seller will, at its option, repair or replace, FOB shipping point, the nonconforming goods or refund the purchase price and accept the return of the goods. Seller shall have the option of inspecting the goods on Buyer’s premises or authorizing their return. No goods shall be returned without Seller’s prior consent, and Buyer must contact Seller for an RGA (return goods authorization) number prior to shipping warranty items. In no event shall Seller be liable for any damages including incidental or consequential damages with Buyer's sole and exclusive remedy being repair, replacement, or refund (at Seller's option). Any action to enforce Buyer's available remedies must be brought within the warranty timeframes set forth herein and in no event may be brought later than one year of the date of delivery of the goods.


Seller, in its discretion, may accept the return of goods for reasons other than warranty claims. Returns are limited to 30 days from the date of shipment from Carter and are subject to a re-stocking charge of a minimum of 10% of the list price of the item returned. Buyer must contact Seller for an RGA (return goods authorization) number prior to shipping returned items. Carter Products sold by dealers must be returned through the dealer of purchase, unless it is a warranty claim.

All orders including internet orders and goods identified on the shipping invoice included with every package are sold to Buyer on the terms and conditions contained in this document and any documents or specifications expressly incorporated in writing herein by Seller. Seller’s agreement to sell the goods to Buyer is expressly conditioned on Buyer’s agreement to these terms and conditions, and no additional or different terms in any purchase order or other form used by Buyer shall be part of the contract for sale unless Seller expressly agrees in writing.  Any attempt to vary such terms and conditions is rejected by Seller.

If a product listed has an incorrect price due to an error or otherwise, Seller has the right to refuse or cancel any orders placed for a product listed at the incorrect price.  Any amount accepted by Seller in connection with such a cancelled order shall be refundable to Buyer.

The contract between Buyer and Seller for sale of goods shall be governed by Michigan law.  Ther terms and conditions set forth herein are subject to change at any time in the discretion of Seller.